before using our services in order to better understand why and how your data is used.
Please note that this Policy only covers the NovaRO game server, website, and forums (the
"Services"). This Policy does not apply to any third parties, such as Discord, Paypal,
Facebook and Twitter, even when you use them to make payments to us or to interact with the
NovaRO staff or community.
1. INFORMATION WE COLLECT AND WHY WE COLLECT IT
a) E-mail and Username:
In order to make use of the Services, you will need to provide us with your e-mail address
and create a username, which will be used by us to verify your account (for example, in case
you forget your password) and to send you important game related information, such as
You understand and agree that our access to your e-mail and creation of a username is
necessary for the provision of the Services, and, as long as you keep an account with us, we
will continue to store your e-mail address and username.
b) Connection Logs:
When you connected to the Services, we automatically store a connection log of your
access, which will include your IP Address and your Hardware ID. This data may be used by
us to keep your account secure and investigate any activity that may violate our Terms of
Service, as well as to fulfill legal requirements in certain countries.
You understand and agree that our storage of your connection logs is necessary to fulfill our
legitimate interest of maintaining a safe and enjoyable game environment.
c) Information You Send Through the Services:
When you use certain functionalities of the Services, such as sending messages or creating
a character, we will store the information you type. This data may be used by us to provide
the Services (such as displaying your character name to players you interact with) and
investigate any activity that may violate our Terms of Service.
You agree to not include any personal information in your messages, character names,
user names or display names while using the Services. You understand that, in view of the volume of
information sent through our Services every day, it is impossible for us to monitor it for
personal information which may have been sent by you in violation of this Policy, and if you
do so you consent to our storage of such information.
You understand and agree that our storage of the information you send is necessary for the
provision of the Services and in light of our legitimate interest of maintaining a safe and
enjoyable game environment.
2. HOW WE STORE THE INFORMATION
The collected information will be stored securely on our hosting provider, OVH Hosting, in
Canada, though we may opt to change our hosting provider at any time. By using our
Services you agree to the storage of your information in Canada.
3. WHO HAS ACCESS TO THE INFORMATION
The collected information will be accessed only by the NovaRO staff that require access to
your information for the purposes described herein. We do not share your personal information
with third parties.
4. HOW LONG WE KEEP THE INFORMATION
We store your e-mail and username for as long as you keep an account with us. If you
deactivate your account, we will remove your e-mail and username from our database.
We store your connection logs for a period of 5 years. If you deactivate your account, we will
generally delete your connection logs, except in case of any legal requirements mandating
we keep those logs, or if we believe those logs are relevant to our investigation of rule
breaking activity. In the first case, we will store the logs for as long as we are legally required
to. In the second case, we will store the logs until our investigation is concluded and any
penalties have been fully applied as per our Terms of Service.
We store the information you send through the Services for a period of 5 years. Because this
information is not considered personal information, and you agreed to not send any personal
information through the Services, we will not delete this information if you terminate your
5. YOUR RIGHTS AND OBLIGATIONS
You agree to always provide only correct and updated information during your use of the
Services. Please note that due to security reasons, we do not allow your account e-mail to
be changed, except in exceptional circumstances in the sole discretion of our staff.
You have the right to download your information, which can be done through our Control
You also have the right to withdraw consent and terminate your account with us, which
can be done through our Control Panel. When you send an account termination request, for
security reasons your account will be blocked for 14 days, and, after this period, you may
request permanent deletion through the Control Panel. This is to prevent third parties from
deleting your account, if they obtain your username and password.
6. HOW TO CONTACT US
If you have any questions, requests or complaints regarding how we use your information,
we can be contacted by e-mail at [email protected]
YOUR CONSENT TO THIS POLICY
Please read this Policy carefully to understand it well before using the Services. By creating
an account with us and clicking the "ACCEPT" button, you agree to the terms of this Policy.
If you do not agree, you may not create an account with us.
We may update this Policy at any time. When we do, we will alter the updated date at the top
of this page and send a communication by e-mail. We recommend that users frequently
check this page for any changes and to stay informed about how we are helping to protect
the information we collect.